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Shipping & returns

  1. Shipping Policy

    Ships Time
    Orders received will be processed and delivered to your door step within 3 – 5 working days.

    Shipping Coverage
    Orders are shipped within Malaysia only. We do not ship to P.O. Box address.

    Shipping Cost
    The cost for expedited shipping is displayed on the Checkout page before you complete your order.

  2. Return & Exchange Policy
    If you're not completely satisfied with your purchase, please don't hesitate to reach out to us at sales@onanoros.com. Returns must be done within seven (7) working days starting from the day you received the goods. You may return your order (or items) for any of the following reasons:

a. You have proof of purchase (order invoice number and receipt).
b. The goods must be in new condition and returned in the original selling condition and unopened packaging  
c. The product must not have been used 

 

Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are published on our website.

Complaints about breaches of privacy
If you have any questions about this Privacy Policy, please don't hesitate to contact us.